Baltimore, Md. - May 9, 2013 - Spring has finally sprung and riders are beginning to take their motorcycles on the road for work, rallies, and summer fun. If you're searching for some bling to complement your ride or maybe a custom ring for your club, beware. Online looks and, according to some customer complaints filed with Better Business Bureau, online sellers may be deceiving.
In the last 12 months, BBB | Greater Maryland has received 12 complaints about an online retailer based in Severna Park. Road Rider Jewels advertises custom motorcycle club rings and bikers stainless steel jewelry. Since January 1, 2013, BBB has received 162 inquiries about the company.
Of the complaints filed with BBB, Road Rider Jewels failed to resolve one and neglected to answer nine others. Two additional complaints are still pending a response.
"Despite BBB's efforts to work with the company, we have been unable to make strides and feel obligated to alert potential buyers and clubs to customer claims and our own experience," said Angie Barnett, president/CEO, BBB | Greater Maryland.
In his June 2012 complaint, one club member from Baldwin, NY wrote, "Sent RoadRiderJewels 1680.00 on Feb 5th & still have not received any rings & they stopped returning phone calls. They must of run out of stories. We have given [the owner] ample time to send a refund or fill our order! They were giving us excuses to bide their time because after 60 days the Credit Card Co. won't do anything."
While one call from BBB was answered by Elizabeth Smith, president, Road Riders Jewelry in 2012, subsequent calls along with recent letters failed to generate company response. BBB and customer emails received an "auto-reply" that says a response will be sent within 48-72 hours. Unfortunately, neither messages, orders or refunds are returned. A search of the Maryland Department of Assessments & Taxation indicates Ms. Smith forfeited the legal existence of her company Unique to Chic Jewels, Inc. which had been doing business as Road Rider Jewelry.
BBB Tips for Online Shopping
l Shop with trusted companies. Look for established businesses with record of good customer service. Check www.bbb.org
l Before your surf the net, make sure your computer has the most recent updates for spam filters, anti-virus and anti-spyware software.
l Use a credit card, so you can dispute the charges if you don't receive the item you ordered. But keep an eye on the time and don't wait too long to place your dispute.
l Know your rights. U.S. law requires that orders made by mail, phone or online be shipped by the date promised or, if no delivery time was stated, within 30 days. If the goods aren't shipped on time, you can cancel and demand a refund.
l Consumers have the right to reject merchandise if it's defective or was misrepresented. Otherwise, it's the company's policies that determine if the shopper can cancel the purchase and receive a refund or credit, so be sure you understand return policies before you buy.
l Keep track of all receipts and documentation, too.